Privacy Policy
Introduction
This Privacy Policy (“Policy”) explains how Vitas Digital Group LLC (“we,” “our,” or “us”) collects, uses, and protects information when you access or use our website and related services.
By using our website, you acknowledge that you have read and understood this Policy. This Policy is a separate document from our Terms of Use and is intended to provide transparency about our data practices.
We are committed to handling your information responsibly and in accordance with applicable laws. This Policy describes:
- The types of information we collect
- How we use and share that information
- The rights you may have regarding your information
- How we protect your information
- How you can contact us with questions or concerns
Information We Collect
We collect different types of information to provide our services effectively and to maintain secure and reliable communication with our clients. The categories of information we may collect include:
1. Contact Information
When you reach out to us through contact forms on our website, you may be asked to provide certain required details such as your name, email address, and other basic information necessary to initiate communication. These forms are intended solely to allow potential clients to contact us.
2. Project Information
To deliver our services, clients must provide all relevant information necessary for the execution of a project. This may include access credentials, configuration details, or other parameters related to the platforms and tools expected to be used during the project. Clients are responsible for ensuring that such information is accurate and that appropriate access is granted.
Such information is used exclusively for the execution of the project and is not retained longer than necessary to fulfill contractual obligations or comply with applicable legal requirements.
3. Communication Information
We may collect information exchanged during communication with clients, including the content of messages and account details related to communication platforms chosen by the client (such as Slack or other similar applications). Clients are responsible for providing access to the communication channels they prefer to use.
4. Analytics and SEO Information
As part of our SEO services, we may collect and process data from analytics and optimization tools. This can include information about website traffic, performance metrics, keyword usage, and other data necessary to configure and manage SEO platforms and plugins. Such information is used exclusively to improve the visibility and performance of client websites.
5. Technical Information
When you visit our website, we may automatically collect certain technical details such as your IP address, browser type, device information, and log data. This information helps us maintain the security and functionality of our website and services.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and improve website performance. Cookies may collect information such as browsing preferences and usage patterns.
- By continuing to use our website, you consent to the use of cookies.
- You can manage or disable cookies through your browser settings.
- We use cookies only for functional and analytical purposes; no marketing or advertising cookies are deployed.
- We do not use cookies to track users across third‑party websites.
How We Use Information
We use the information we collect solely for the purpose of providing our services and maintaining effective communication with our clients. Specifically, we may use information to:
- Identify and respond to individuals who contact us.
- Deliver the services requested by clients, which may require access to relevant platforms and project‑specific data.
- Share information with trusted third parties engaged to assist us in providing services, only to the extent necessary to deliver the requested services. Any such collaboration is governed by contractual obligations that include confidentiality provisions, ensuring that client information is protected.
- Carry out administrative and security functions, such as maintaining the integrity of our website, preventing misuse, and ensuring compliance with applicable legal requirements.
We do not sell client information, nor do we use it for advertising or marketing purposes. All information is processed internally and exclusively for service delivery.
Information Sharing and Disclosure
We treat client information with care and do not sell or disclose it for marketing or advertising purposes. Information may only be shared under the following circumstances:
- Service Providers and Contractors
We may share information with trusted third parties engaged to assist us in delivering services. Such parties are bound by contractual obligations, including confidentiality provisions, to ensure that client information remains protected. - Hosting and Infrastructure Providers
Information may be processed by hosting services, cloud providers, or other infrastructure partners that support the operation and security of our website and related services. These providers are required to maintain appropriate safeguards. - Analytics and Optimization Tools
Certain information may be shared with analytics or optimization providers solely to improve website performance, search visibility, and service delivery. Such use is limited to functional and analytical purposes. These providers are not permitted to use the information for their own purposes and must process it only in accordance with our instructions and applicable legal requirements. - Legal Requirements
We may disclose information if required to do so by law, regulation, or legal process, or if we believe such disclosure is necessary to protect our rights or comply with applicable obligations. - Business Transfers
In the event of a merger, acquisition, or sale of our business, client information may be transferred to the successor entity. We will ensure that the successor entity is bound by the same commitments described in this Policy, so that your information continues to be handled responsibly and in accordance with applicable laws. - Internal Business Operations
Information may be shared internally within our organization for administrative, security, and compliance purposes, but always limited to what is necessary for service delivery.
Outside of these circumstances, client information is not shared, sold, or otherwise disclosed.
Data Security
We implement reasonable technical and organizational measures to protect client information from unauthorized access, disclosure, alteration, or destruction. These measures include secure connections, restricted access, and industry‑standard safeguards designed to maintain the integrity and confidentiality of data.
Access to client information is limited to authorized personnel and trusted third parties engaged under contractual obligations that include confidentiality provisions. Authorized personnel are trained in data protection practices to ensure responsible handling of information.
We use encryption protocols to protect information during transmission, and where applicable, at rest. Our systems are regularly monitored and updated to maintain security and prevent misuse. We regularly review and update our security practices to align with evolving industry standards and regulatory requirements.
In the event of a security incident, we will take appropriate steps to mitigate risks and, where required, comply with applicable notification obligations.
Our infrastructure and hosting providers maintain their own security certifications and safeguards, ensuring that the platforms supporting our services meet industry standards.
While we strive to use commercially acceptable means to protect information, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we are committed to maintaining appropriate protections and continuously improving our practices.
Data Retention
We retain client information only for as long as necessary to fulfill the purposes described in this Policy. The retention period depends on the type of information and the context in which it was collected:
- Contact Information: retained for the duration of our communication and deleted once it is no longer needed.
- Project Information: retained for the duration of the project and any subsequent period required to ensure proper delivery and support, after which it is securely deleted.
- Communication Records: retained as long as necessary to maintain service continuity and accountability, then removed or archived in accordance with our internal practices. Such records are not used for any purpose beyond service continuity and accountability.
- Analytics and Technical Information: retained for a limited period to improve website performance and security, after which it is aggregated or anonymized. Once anonymized, such information is never linked back to individual users and is used only in a non‑identifiable form.
- Demonstrative Results: anonymized or aggregated performance outcomes (such as SEO improvements or sales growth percentages) may be retained and used for case studies or promotional purposes, without disclosing any confidential client information.
We may retain certain information for longer periods if required by law, regulation, or to resolve disputes and enforce agreements.
Once information is no longer needed, we take steps to delete or anonymize it in a secure manner.
User Rights
As a client, you have certain rights regarding the information we collect and process. These rights include:
- Access
You may request a copy of the information we hold about you. - Correction
You may request that we correct or update inaccurate or incomplete information. - Deletion
You may request that we delete information when it is no longer necessary for the purposes described in this Policy, subject to legal or contractual obligations. - Restriction of Processing
You may request that we limit the use of your information under certain circumstances. - Objection
You may object to the processing of your information when it is based on legitimate interests. - Data Portability
Where applicable, you may request that we provide your information in a structured, commonly used, and machine‑readable format. - Withdrawal of Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. - Right to Lodge a Complaint
If you are located in the European Union, you may lodge a complaint with your local Data Protection Authority if you believe your rights have been violated. - Automated Decision‑Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, where such decisions have legal or similarly significant effects.
Additional Rights under California Law (CCPA/CPRA)
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- Right to Know
You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for which it is used. - Right to Delete
You may request that we delete personal information we have collected from you, subject to certain exceptions. - Right to Opt‑Out of Sale or Sharing
You may request that we do not sell or share your personal information with third parties. - Right to Non‑Discrimination
You will not be discriminated against for exercising any of your privacy rights under California law.
To exercise any of these rights, please contact us using the details provided in the Contact Information section of this Policy. We will respond to your request in accordance with applicable laws and within a reasonable timeframe.
Children’s Privacy
Our services are intended exclusively for business clients. We do not provide services to minors and do not knowingly collect information from individuals under the age of 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs.
When updates are made, we will revise the “Last Updated” date at the top of this Policy. In certain cases, and where required by law, we may also provide additional notice (such as by email or through our website) before the changes take effect.
We encourage you to review this Policy periodically to stay informed about how we protect and use your information.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Company Name: Vitas Digital Group LLC
Email: info@vitasdigital.com
Postal Address: 30n North Gould Street, Ste R, Sheridan, WY 82801, USA
We encourage you to use email for faster response.